*COVID19 UPDATE: While our returns policy has not changed, we understand that things may be more difficult during this period and for reasonable requests i.e. you are unable to get in-store, we will be happy to extend our 30 days change of mind return policy. Please contact us if you believe this applies to you!
By law, we are not required to provide a refund for change of mind purchases however at My Jewellery Shop we choose to provide our customers with a 30 day money back guarantee. Shipping costs will not be refunded when it is a change of mind.
After this time period, we will continue to help you find a solution if the item you have purchased:
- Is faulty or unsafe
- Doesn't match the samples or description
- Doesn't do what we said It would
- Doesn't do what you asked for,
My Jewellery Shop will, for a major problem:
- Return the item and offer a refund, or
- keep the item and compensate you for any drop in value.
My Jewellery Shop will, for a minor problem:
- Repair the item within a reasonable time, or
- Give you a refund or exchange.
The item must be returned in “as new” condition in the original packaging and include a copy of your receipt. The item cannot have been worn or used in any way.
Please return items to:
My Jewellery Shop
PO Box 337
Nobby Beach QLD 4218
For more information, please see www.consumerlaw.gov.au