By law, we are not required to provide a refund for change of mind purchases however at My Jewellery Shop we choose to provide our customers with a 30 day money back guarantee. Shipping costs will not be refunded when it is a change of mind.
After this time period, we will continue to help you find a solution if the item you have purchased:
- Is faulty or unsafe
- Doesn't match the samples or description
- Doesn't do what we said It would
- Doesn't do what you asked for,
My Jewellery Shop will, for a major problem:
- Return the item and offer a refund, or
- keep the item and compensate you for any drop in value.
My Jewellery Shop will, for a minor problem:
- Repair the item within a reasonable time, or
- Give you a refund or exchange.
The item must be returned in “as new” condition in the original packaging and include a copy of your receipt. The item cannot have been worn or used in any way.
Please return items to:
My Jewellery Shop
PO Box 337
Nobby Beach QLD 4218
For more information, please see www.consumerlaw.gov.au